Return Policy

If you are not satisfied with your purchase of a THE URBAN KITCHEN from www.theurbankitchen.in, you may be eligible to return your appliance to THE URBAN KITCHEN within 10 days from receipt of shipment. Please contact us for a Return Authorization (RA) number and begin our Returns Process.

Terms and conditions of Return & Refund Policy:

· The appliance must have been purchased directly from www.theurbankitchen.in THE URBAN KITCHEN cannot accept returns of THE URBAN KITCHEN branded appliances purchased from other retailers or resellers.

· The purchased appliance must be in brand new condition with original packaging and accessories. Please note that THE URBAN KITCHEN does not permit the return of or offer refunds for parts or accessories.

· Please contact us to commence the return process. Please do not return your appliance to THE URBAN KITCHEN without first obtaining a Return Authority number. Please note that THE URBAN KITCHEN is not responsible for appliance that is lost or damaged without following our return process and without obtaining a valid Return Authority number.

· The Return Authority number is valid for 7 calendar days from issuance.

· If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, THE URBAN KITCHEN will offer you a refund based on your original method of payment.

Dead On Arrival (DOA): Product Failure Out of the Box

A THE URBAN KITCHEN appliance is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call THE URBAN KITCHEN within 10 calendar days of the invoice date. THE URBAN KITCHEN will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at THE URBAN KITCHEN expense.

For further information on warranty related claims, please refer to the THE URBAN KITCHEN Warranty.

THE URBAN KITCHEN Contact Information